Seller Registration Policy for Goverve Traders Private Limited (Marketplace)
Effective Date: 01-NOV-2024
At Goverve Traders Private Limited (“we,” “us,” “our”), we strive to build a reliable, transparent, and efficient marketplace where trusted sellers can offer their products to a wide customer base. To ensure a safe and seamless experience for both sellers and buyers, we have established the following Seller Registration Policy.
By registering as a seller on our marketplace, you agree to adhere to the terms and conditions outlined in this policy.
1. Eligibility Criteria for Sellers
To become a seller on the Goverve Marketplace, you must meet the following eligibility criteria:
- Legal Entity: You must be a legally registered entity in India, including individuals, sole proprietors, partnerships, private limited companies, or limited liability partnerships (LLPs).
- Valid GST Registration: You must have a valid GST (Goods and Services Tax) registration for your business and comply with GST rules and regulations.
- Bank Account: You must have a valid Indian bank account registered under the business name to receive payments for sales made on the marketplace.
- Product Listings: Your products must comply with Indian laws and regulations and must not fall under any restricted categories as per Indian law and Goverve Traders guidelines.
2. Seller Registration Process
Step 1: Account Creation
- Create an account on our marketplace by providing basic information such as name, business name, email address, and phone number.
- A verification email or SMS will be sent to confirm your contact details.
Step 2: Business Information Submission
After verifying your email address or phone number, you must provide the following business details:
- Business Name: The official name of your business.
- GST Registration Number: Your GSTIN to comply with tax regulations.
- PAN Card Details: Personal or business PAN card for tax purposes.
- Business Type: Specify whether you are a sole proprietor, partnership, or company (Private Limited, LLP, etc.).
- Bank Details: Provide your bank account information, including account number, branch, and IFSC code for payment processing.
Step 3: Document Submission
You must upload the following documents for verification:
- Identity Proof: A government-issued photo ID (Aadhaar, Voter ID, Passport, or Driver’s License).
- Address Proof: Recent utility bills or any official document showing your business address (e.g., Rent Agreement, Electricity Bill).
- GST Registration Certificate: A copy of your GST registration certificate.
- Bank Account Proof: A canceled cheque or a bank statement with your business account details.
- PAN Card: A copy of the PAN card of the business owner (or company/LLP if applicable).
Step 4: Review and Approval
- Our team will review your submitted details and documents.
- If everything is in order, your registration will be approved, and you will receive a confirmation notification.
- If there are any issues, we will notify you to make corrections or provide additional information.
3. Seller Responsibilities
3.1 Product Listings
- Compliance: Products must comply with Indian laws, including the Consumer Protection Act, Trade Marks Act, Copyrights Act, and others.
- Accurate Information: Provide accurate, detailed, and up-to-date product descriptions, including images, specifications, pricing, and availability.
3.2 Pricing
- GST Compliance: Include applicable GST in your listed prices and follow relevant tax guidelines.
- No Price Manipulation: Prices must reflect the actual cost without false advertising or manipulation.
3.3 Inventory Management
- Stock Availability: Ensure listed products are available and can be shipped promptly.
- Order Fulfillment: Process and dispatch orders within 48 hours of receiving them (subject to stock availability).
3.4 Customer Service
- Customer Interaction: Respond promptly to customer inquiries and complaints.
- Returns and Refunds: Follow Goverve Traders’ Returns and Refunds Policy to process returns and refunds promptly.
3.5 Packaging and Shipping
- Proper Packaging: Securely package products to prevent damage during transit.
- Timely Shipping: Ship products within the specified timelines and provide tracking information to customers.
4. Seller Fees and Payments
4.1 Commission and Fees
- Marketplace Commission: Goverve Traders charges a commission fee on each sale. The commission percentage varies by product category and is outlined in the seller agreement.
- Payment Processing Fees: Payment gateway processing fees are deducted from the seller’s earnings before payout.
4.2 Payment Transfer
- Settlement Period: Payments will be transferred within a specified time after order fulfillment. The payment cycle details are shared in the seller agreement.
- Refunds: In the case of customer returns or refunds, the refund amount will be deducted from the seller’s account.
5. Seller Code of Conduct
By registering as a seller, you agree to:
- No Misleading Practices: Avoid false advertising, price inflation, and misleading product descriptions.
- Respect Intellectual Property: Do not sell counterfeit, pirated, or infringing products.
- Ethical Business Practices: Ensure timely order fulfillment, maintain accurate inventory, and provide high-quality products and services.
6. Suspension and Termination
We reserve the right to suspend or terminate your seller account for the following reasons:
- Violation of product listing guidelines
- Failure to fulfill orders consistently
- Fraudulent or illegal activities
- Negative customer feedback
If your account is suspended or terminated, you will be notified via email, and any remaining balance will be processed according to our refund or payment policies.
7. Amendments to the Seller Registration Policy
Goverve Traders reserves the right to update this policy periodically. Any changes will be communicated to registered sellers, and the updated policy will be available on our website.
8. Contact Us
For any questions or assistance with the seller registration process, you may reach us via:
- Email: govervetraders1@gmail.com, info@goverves.com
- Phone: 8448397158
- Address: 610, 6TH FLOOR, BEST SKY, TOWER, NSP PITAMPURA, Delhi 110034
By completing the seller registration process, you confirm that you have read, understood, and agree to comply with the terms and conditions outlined in this Seller Registration Policy.